3 credit hours

This is a National Fire Academy core course in the Fire and Emergency Services Higher Education program (FESHE). The course is a comprehensive course designed to provide education to ensure public trust by creating a safe, quality, effective and efficient experience for medical patients.  Course materials and lessons learned can be utilized in emergency services in various capacities and applications to make improvements in the response, treatment and transportation of medical patients. Students will develop skills to measure and identify operational changes, identify protocol changes to make improvement of care, identify and justify needed resources for improvements and identify data to objectively benchmark progress. This is a required course for all students seeking a Bachelor of Science Degree in the EMS Administration Track.  If a student is not an active firefighter or EMS provider, they must establish a mentor who is a fire or EMS Officer providing this service.  

Student Learning Outcomes

Upon completion of this course, students will be able to:

  1. Identify and apply the history, terminology and developments that have fostered EMS quality management and current health care reform.
  2. Demonstrate competency in the structure, process and measuring outcomes for EMS Quality Improvement.
  3. Analyze databases and apply the capturing of information and data for EMS quality management.
  4. Examine and apply how to facilitate change or create a culture of quality.
  5. Discuss and apply the legal aspects of EMS Quality Management.

John Donahue