College Computing

The DTS CEAS IT provides various IT services to the College of Engineering and Applied Science.  The scope of service spans numerous functions and technologies.  Varying levels of support are provided depending on the needs of our customer base.

The DTS CEAS IT is responsible for the operation of College of Engineering and Applied Science (CEAS) instructional computing facilities and services used by CEAS undergraduate and graduate students. The selection of engineering, applied science, math and science application software used in college computing labs is determined by requests from faculty for software that will be used in engineering and applied science courses and projects.

In addition to supporting the college computer labs and student technology resources, the DTS CEAS IT supports the technology needs for administrative staff, college conference rooms, web development, software license management and network administration.

Bearcats Landing offers resources and instructions for various software and general computing problems. Please reference Bearcats landing for additional information.

As part of the university’s ongoing efforts to modernize and standardize IT service delivery, our college is transitioning help desk request and issue tracking to ServiceNow (SNOW), the enterprise IT service management platform supported by Digital Technology Solutions (DTS).

This change aligns our college with the university’s “one platform, same playbook” approach to IT support and will improve request visibility, routing, and communication.

What This Means for You

• ServiceNow will become the primary system for submitting and tracking IT tickets for support requests and issues.
• Tickets will follow a consistent workflow, enabling faster routing and clearer status updates.
• You will receive email notifications as your ticket is updated or resolved.
• Centralized tracking supports improved reporting and service accountability across units.

What Is Not Changing

• The scope of IT services and support provided to faculty and staff remains the same.
• Your college IT team will continue to support you directly.
• Urgent issues can still be reported through established channels, including 556‑HELP.

When This Change Takes Effect

Starting 5/1/2026, all new IT support Requests and Issues should be submitted through ServiceNow.

How to Submit a Ticket

Submit IT tickets via the ServiceNow IT Support Portal:

• https://ituc.service-now.com/sp
• If you want to request something new, you will select “Request Something”.  From there, select “College Services”, then “College of Engineering and Applied Science” in the left menu.  Select “CEAS Request Form” and complete the form.

Once in any SNOW form, you can click on the Heart in the upper right corner of the form to make that a Favorite under your “My Favorite Items” list on your Service Portal Home Page.

NOTE, the Direct Link to CEAS Request Form:  https://ituc.service-now.com/sp?id=sc_category&sys_id=ea2a96313bf9a610253e481864e45a29&catalog_id=-1&spa=0

• If you want to report a problem, you will select “Report an Issue” and complete the form.  Again, you can make this a Favorite by clicking on the Heart.  Issues get directed to the DTS Helpdesk, and they will route/escalate the ticket as needed.

Once submitted, your ticket will be tracked centrally and managed according to university IT service standards.

For immediate assistance for production support issues, call the DTS CEAS IT at (513) 556-9117.

For assistance needed in the Baldwin Labs 533, 548, 550, 860; Mantei Center (ERC) 617; Edwards 4140, 6150; VPC 213, and e-Classrooms Baldwin 537; Rhodes 513, 801 A/B/C; VPC 116 and Edwards 6154 call the Lab Consultant desk at (513) 556-4745.

• Guides to Matlab available online
• Guides to Mathematica available online